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Glossary · Agent Handoff

Agent Handoff

An agent handoff is the transfer of a task from one AI agent to another agent or to a human, passing along context so the next handler can continue without restarting.

Clean handoffs preserve conversation history and intermediate state, which is what prevents customers from having to repeat themselves on escalation.

Handoff design is central to both multi-agent teams and human-in-the-loop systems.

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Related terms
Human-in-the-loop
Human-in-the-loop (HITL) is a design where a person reviews, approves, or corrects an AI agent’s actions at defined poin…
Multi-agent Team
A multi-agent team is a group of specialized AI agents that coordinate to complete a workflow, each handling a sub-task …
Escalation Rate
Escalation rate is the percentage of AI-handled tasks that get transferred to a human for completion or review.…
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