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Glossary · Per-seat vs Per-outcome

Per-seat vs Per-outcome

Per-seat vs per-outcome is the contrast between charging a fixed fee per user license and charging for each completed unit of work an AI agent produces.

Per-seat pricing, inherited from SaaS, breaks down for AI agents because an agent is not a person and its value is not tied to a login.

Per-outcome pricing ties cost to results, which is why much of the AI-agent market is shifting toward it and why WorkForce benchmarks outcomes.

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Related terms
Outcome-based Pricing
Outcome-based pricing charges for a completed result — a resolved ticket, a booked meeting, a reviewed contract — rather…
Usage-based AI Pricing
Usage-based AI pricing charges according to how much the system is used — tokens processed, API calls, or actions taken …
Seat Cannibalization
Seat cannibalization is the erosion of per-seat software revenue when AI agents do work that previously required additio…
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