AI Agent

An AI agent is a software system that uses a language model to pursue a goal across multiple steps — planning, calling tools, and acting — rather than just answering a single prompt.

Agents differ from plain chatbots by taking actions: querying systems, calling APIs, and chaining steps toward a defined outcome, often with limited or no human intervention.

WorkForce evaluates agents on the quality of those outcomes, producing an AQO score that lets buyers compare agents on results rather than feature lists.