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Glossary · AI Workforce

AI Workforce

An AI workforce is a set of AI agents deployed to perform defined work — handling tasks like support resolution, lead qualification, or document review — managed and measured much like human staff.

Unlike a single chatbot, an AI workforce spans multiple agents, often across departments, each accountable for outcomes that can be priced and benchmarked per task.

WorkForce treats AI labor as a measurable input: agents are evaluated, scored, and benchmarked against the market rate so an AI workforce can be budgeted and audited like any other line item.

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Related terms
AI Labor
AI labor is work performed by AI agents in place of or alongside human workers, measured by the outcomes it produces rat…
AI Agent
An AI agent is a software system that uses a language model to pursue a goal across multiple steps — planning, calling t…
WorkForce Labor Index (WLI)
The WorkForce Labor Index (WLI) is a transaction-anchored benchmark of the market rate for commodifiable AI tasks, refre…
WORKFORCE

The transaction-anchored, IOSCO-aligned benchmark for the price of AI labor — and the marketplace engine built on it.

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