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Glossary · Cost per Resolution

Cost per Resolution

Cost per resolution is the price to fully resolve one customer issue with an AI agent, the standard unit for pricing AI customer support.

It counts only issues actually resolved, so a low headline price paired with a low resolution rate does not look cheaper than it is.

The WorkForce Labor Index publishes transaction-anchored cost-per-resolution rates so support quotes can be benchmarked against the market.

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Related terms
Resolution Rate
Resolution rate is the percentage of customer issues an AI agent fully resolves without human escalation.…
Price per Outcome
Price per outcome is the amount paid for one completed unit of AI work, such as dollars per resolved support ticket or p…
Deflection Rate
Deflection rate is the percentage of incoming customer contacts handled by automation without reaching a human agent.…
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