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Glossary · Human Review Queue

Human Review Queue

A human review queue is a holding area where an AI agent’s outputs or actions wait for a person to approve, correct, or reject them before they take effect.

Routing only flagged or high-stakes cases to a queue preserves most of automation’s speed while keeping a human accountable for risky decisions.

It is the operational core of human-in-the-loop design, and the queue’s volume reflects the agent’s escalation rate.

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Related terms
Human-in-the-loop
Human-in-the-loop (HITL) is a design where a person reviews, approves, or corrects an AI agent’s actions at defined poin…
Escalation Path
An escalation path is the defined route by which an AI agent hands a task it cannot or should not complete to a more cap…
Escalation Rate
Escalation rate is the percentage of AI-handled tasks that get transferred to a human for completion or review.…
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