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Glossary · Per-conversation Pricing

Per-conversation Pricing

Per-conversation pricing charges a flat fee for each customer conversation an AI agent handles, regardless of how many messages it contains.

It is simpler to forecast than per-message billing but does not by itself reflect whether the conversation resolved the issue, so buyers often pair it with resolution metrics.

Converting per-conversation pricing to a price per resolved outcome makes it comparable to the WorkForce Labor Index market rate.

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Related terms
Per-ticket Pricing
Per-ticket pricing charges a fixed amount for each support ticket an AI agent works, billed whether or not the ticket is…
Cost per Resolution
Cost per resolution is the price to fully resolve one customer issue with an AI agent, the standard unit for pricing AI …
Outcome-based Pricing
Outcome-based pricing charges for a completed result — a resolved ticket, a booked meeting, a reviewed contract — rather…
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