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Glossary · Per-ticket Pricing

Per-ticket Pricing

Per-ticket pricing charges a fixed amount for each support ticket an AI agent works, billed whether or not the ticket is fully resolved.

Because it bills on tickets handled rather than resolved, a low per-ticket price can mask a low resolution rate, so it should be read alongside resolution data.

Restating per-ticket pricing as cost per resolution lets buyers benchmark it against the transaction-anchored market rate.

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Related terms
Per-conversation Pricing
Per-conversation pricing charges a flat fee for each customer conversation an AI agent handles, regardless of how many m…
Cost per Resolution
Cost per resolution is the price to fully resolve one customer issue with an AI agent, the standard unit for pricing AI …
Resolution Rate
Resolution rate is the percentage of customer issues an AI agent fully resolves without human escalation.…
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