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Glossary · SDR Agent

SDR Agent

An SDR agent is an AI agent that performs sales development tasks — researching leads, sending outreach, and qualifying prospects — to book meetings for a sales team.

The natural outcome unit for an SDR agent is a qualified meeting booked, which makes its value straightforward to price per outcome.

WorkForce scores SDR agents on booked, qualified outcomes so they can be benchmarked against both AI peers and the human SDR wage.

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Related terms
Support Agent (AI)
An AI support agent is an AI agent that handles customer service interactions, resolving issues or escalating them, typi…
AI Agent
An AI agent is a software system that uses a language model to pursue a goal across multiple steps — planning, calling t…
Price per Outcome
Price per outcome is the amount paid for one completed unit of AI work, such as dollars per resolved support ticket or p…
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